Privacy Policy
We keep this simple: we collect only the information necessary to provide our services, we protect it, and we never sell it.
Information we collect
We collect only the information necessary to provide our services. This may include details you submit through our contact forms, support requests, and account registration — such as your name, business name, email address, phone number, website details, and project notes — as well as billing information required to manage an active subscription.
How information is stored
Information submitted through contact forms, support requests, account registration, and billing may be stored securely in our systems so we can respond to you, deliver the services you request, and maintain your account and project history.
Payments
Payment information is securely processed by Stripe. Nexa Web Design does not store customers' payment card information. Stripe's handling of payment data is governed by its own privacy and security practices.
Cookies and analytics
The website may use cookies and analytics technologies to improve website performance and user experience. These technologies help us understand aggregate traffic patterns and keep the site fast, secure, and reliable. Most browsers allow you to limit or block cookies through their settings.
How we use information
We use the information you provide to respond to inquiries, deliver and support our services, process billing, and communicate about your project or account. We do not sell customers' personal information.
Sharing with service providers
We share information only with trusted service providers that help us operate — for example, payment processing, hosting, email delivery, and infrastructure — and only to the extent needed to provide our services, or where required by law.
Data retention
Information is retained only as long as needed to respond to your request, maintain an active client relationship, or meet legal and accounting obligations.
Your choices and requests
Users may contact us to request corrections or deletion of their personal information where applicable. We'll respond to reasonable requests promptly. Some information may need to be retained to comply with legal or billing requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we maintain. No method of transmission or storage can be guaranteed to be completely secure.
Contact
Questions about this policy, or want to make a request? Email us at nexawebdesignnc@gmail.com or call (828) 446-1715.
Effective Date: August 7, 2026.